OpenNow/FundNow Call Center
Call Center Account Opening and Funding
OpenNow®/FundNow® (ONFN) Call Center is an account opening and funding solution designed to bring the benefits of automated identity verification and electronic funding to the call center to cost-effectively increase new account acquisition and facilitate greater flexibility and enhanced automation in the call center.
ONFN Call Center also enables financial institutions to realize the benefits of integrating the online and call center acquisition channels by providing the opportunity for prospective customers to complete the entire application process on the phone with the call center, or to use the call center to complete an application that was started and abandoned online.
ONFN Call Center is available as an end-to-end account opening solution and is also available as two separate modules. The automated identity verification and electronic funding modules can be used together as a complete solution or can be implemented independently or progressively.
Key Features:
- Increased Account Acquisition: Turns prospects into customers by providing an opportunity to open and fund an account in a single session.
- Automated Identity Verification and Decisioning: Merges information from industry standard and proprietary sources into one decision engine, offering enhanced ID verification and credit assessment for instant decisions.
- Robust Account Verification: Facilitates enhanced real-time verification of funding account ownership by using a combination of multiple data sources and CashEdge proprietary verification methods.
- Electronic Funding: Enables account funding via the ACH network, offering next-day funds availability and high-value transaction capabilities for added customer convenience.
- Cross-Channel Capabilities: Enables prospects to complete an application that was started online via the call center, when combined with the ONFN Online solution.
- Flexible Integration Options: Fits into your current call center infrastructure, regardless of whether it is being implemented as an end-to-end solution or as separate modules.
- Customizable Features and Functionality: Provides a flexible, robust and easy-to-use application that allows for customizable business rules enabling institutions to set their own parameters for application decisioning.
- Account Opening Queue and Operational Workflow: Enables the bank to streamline and monitor the workflow for pending applications using Compass, a web-based partner application.
- Real-Time Cross-Sell: Enables institutions to cross-sell other products based an applicant's profile.
- Comprehensive Risk Management: Provides access to best-of-breed risk management tools and databases, delivering the most powerful risk management and transaction monitoring capabilities in the market.
Benefits to Financial Institutions
- Increased account close rate
- Quickly capture assets
- Lower cost of acquisition
- Consistent decisioning
- Pleasant user experience
- Integration with online channel
- Increased opportunity to cross-sell
- Flexible integration options
Benefits to Consumers
- Instant decision
- Real-time access to new account
- Superior customer experience